Important Information

- Shipping Information
- How We're Handling Things

International Shipping
Due to the reduction in air traffic and unprecedentedly high volumes of post throughout the system, we are finding that orders are taking longer to arrive than usual. This affects both customer orders and deliveries from overseas publishers and suppliers. In particular, the countries below are experiencing particular delays:
EUROPE - We are receiving reports that orders to some European destinations are taking up to 3 weeks to arrive. Please let us know if your order has not arrived 4 weeks after shipping.
USA - We are receiving reports that some orders are taking up to 4-6 weeks to arrive. Please let us know if your order has not arrived 8 weeks after shipping.
CANADA - We are receiving reports that some orders are taking up to 4-6 weeks to arrive. Please let us know if your order has not arrived 8 weeks after shipping.
AUSTRALIA - We are receiving reports that some orders are taking up to 7 weeks to arrive, as all mail is currently being sent direct to Sydney and distributed from there. Please let us know if your order has not arrived 8 weeks after shipping.

Royal Mail 1st Class (UK)
Under normal circumstances, the Royal Mail 1st Class service should only take 1-2 working days. However, there are inevitable delays due to Royal Mail staff shortages and restricted working practices. We are despatching orders as quickly as we would normally, but please be patient if your order hasn't arrived as quickly as you would expect it to. We are hearing reports of orders taking 1-2 weeks to arrive.

Royal Mail Special Delivery (next working day) & Airmail (UK and International)
The services that Royal Mail is able to provide to UK customers are subject to change at any time during this pandemic. To avoid any disappointment, we strongly advise you to check the latest information by following these links:
Royal Mail - UK Updates
Royal Mail - International Updates

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These are challenging and uncertain times, but with our staff and customers’ best interests at heart we are making decisions and adapting to circumstances as things change.

As of July 1st we're delighted to report that the office is now fully staffed and we are operating our normal hours in the office and on the telephones.

Hygiene and personal safety is a priority in the office. All postal and courier deliveries are arriving as normal, however a safe personal distance is maintained at all times and no contact is being made (to sign for items etc). The main door handles are being sanitised between each delivery.

We are once again able to welcome customers wanting to come and browse through music. Visits must be by appointment only and we can only allow one visiting customer/bubble at a time. Customers must sanitise their hands before looking at music and wear a face mask (or suitable facial covering) for the duration of the visit. Please contact us in advance to arrange a mutually convenient time.

We have always considered our customers to be our musician friends, and we will continue to do our very best for you for as long as we can. We are active on Facebook, so please do feel free to keep in touch with us that way, and also to help our wonderful musical community to stay together through the coming months.

Please stay safe, take care and look after each other.

Rachel, June, John, Nicky, Stewart, Jeremy and Alison
(June Emerson Wind Music)