Important Information

- Shipping Information
- How We're Handling Things

*LATEST INFORMATION - from Monday 11th January 2021*

Due to the severity of the pandemic and the current lockdown measures, we are reorganising our working hours. Please note that:
1. Orders will be picked between 9am and 12pm, and from 4pm to 5pm.
2. The telephone will only be answered between 9am and 12pm, and from 4pm to 5pm.
N.B. Times given are GMT

This means that Special Delivery orders need to be placed before 12pm in order to guarantee being despatched the same day. If they arrive too late we will try to despatch within the last hour of the day, but if this isn't possible they will be despatched the following day, unless you advise us otherwise.

Thank you for your patience and understanding.

SHIPPING INFORMATION

Royal Mail Special Delivery (UK)
The services that Royal Mail is able to provide to our UK customers are subject to change at any time during this pandemic. To avoid any disappointment, we strongly advise you to check the latest information here:
* Royal Mail - UK Updates *

UK Royal Mail 1st Class
Under normal circumstances the Royal Mail 1st Class service should only take 1-2 working days. However, there are inevitable delays due to Royal Mail staff shortages and restricted working practices. We are despatching orders straight away, as we would normally, but please be patient if your order hasn't arrived as quickly as you would expect it to. We are hearing reports of orders taking well over a week to arrive. We would ask you to be patient, but please feel free to Contact us if you are at all concerned.

Airmail (International)
The services that Royal Mail and other international delivery systems are able to provide to our overseas customers are subject to change at any time during this pandemic. To avoid any disappointment, we strongly advise you to check the latest information here:
* Royal Mail - International Updates *

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HOW WE'RE HANDLING THINGS

We regret that from 5th November 2020 we are unable to welcome visitors to the office until such time as the local lockdown restrictions are eased.

Hygiene and personal safety is a priority in the office. All postal and courier deliveries are arriving as normal, however a safe personal distance is maintained at all times and no contact is being made (to sign for items etc).

We have always considered our customers to be our musician friends, and we will continue to do our very best for you for as long as we can. We are active on Facebook, so please do feel free to keep in touch with us that way, and also to help our wonderful musical community to stay together through the coming months.

Please stay safe, take care and look after each other.

Rachel, June, Nicky, Stewart, Jeremy and Alison
(June Emerson Wind Music)

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