COVID-19 Important Information

A Message From Us To You
Shipping Information
Publisher & Supplier Information

There are challenging and uncertain times ahead of us. It’s not easy to know what to do for the best, but with our staff and customers’ best interests at heart we will make those decisions and adapt as things change.

**Please note that, for as long as the postal system remains in place we will continue to order and supply music as normal.**

The office is now being run by one person. Our accountant is working remotely and everyone else has been asked to remain at home. The phone will be answered between 1pm and 5pm - messages can still be left on the answering machine.

Hygiene and personal safety is a priority in the office. All postal and courier deliveries are arriving as normal, however a safe personal distance is maintained at all times and no contact is being made (to sign for items etc). The main door handles are being sanitised between each delivery. I regret we cannot welcome any visiting customers until further notice.

As a result of reduced staffing, there will inevitably be changes to the level of service we can provide. We will do our utmost to keep these to a minimum, but would ask that you be patient with us. Please take into account that delivery timescales are very likely to be compromised, both from our publishers and suppliers to us and from us to you.

We have always considered our customers to be our musician friends, and we will continue to do our very best for you for as long as we can. We are active on Facebook, so please do feel free to keep in touch with us that way, and also to help our wonderful musical community to stay together through the coming months.

Please stay safe, take care and look after each other.

Rachel, June, John, Nicky, Stewart, Jeremy and Alison
(June Emerson Wind Music)

Royal Mail Special Delivery Guaranteed by 1pm
From Thursday 19 March 2020 onwards deliveries can no longer be guaranteed by 1pm the next working day. Special Delivery parcels will be prioritised and Royal Mail will aim to deliver by 1pm or before the end of the day. Resource implications of the latest coronavirus advice means they may not be able to meet the customer promise of guaranteed next day delivery in all locations at all times.
The Special Delivery Guaranteed by 9am service remains unchanged; Royal Mail still guarantee to deliver by 9am.

For all the latest information from Royal Mail Click Here

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We have been advised that the following publishers/suppliers will not be despatching orders until further notice. We will advise you if any of your back orders are affected by this:
Gerard Billaudot
Music Exchange
Scottish Music Information Centre (SMIC)
Studio Music (publishing and distribution)

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