COVID-19 Important Information

- Shipping Information
- Publisher & Supplier Information
- A Message From Us To You

- International Courier Services **Due to the evolving nature of delivery during this pandemic, we reserve the right to change the prices of courier services if they are vastly different from our advertised rates. If this is the case, we will contact you by email and discuss the options. Delivery timescales also cannot be guaranteed during this period.**

- Royal Mail 1st Class (UK)
Under normal circumstances, the Royal Mail 1st Class service should only take 1-2 working days. However, there are inevitable delays due to Royal Mail staff shortages and restricted working practices. We are despatching orders as quickly as we would normally, but please be patient if your order hasn't arrived as quickly as you would expect it to.

- Royal Mail Special Delivery & Airmail (UK and International)
The services that Royal Mail is able to provide to UK customers are subject to change at any time during this pandemic. To avoid any disappointment, we strongly advise you to check the latest information by following these links:
Royal Mail - UK Updates
Royal Mail - International Updates

(Back to top)

We have been advised that the following publishers/suppliers will not be despatching orders until further notice. We will advise you if any of your back orders are affected by this:
C.F. Peters
Cramer Music
Henri Lemoine
Josef Weinberger
McGinnis & Marx
Scottish Music Information Centre (SMIC)
Wright and Round (planning to re-open on 1st June)

(Back to top)

There are challenging and uncertain times ahead of us. It’s not easy to know what to do for the best, but with our staff and customers’ best interests at heart we will make those decisions and adapt as things change.

**Please note that, for as long as the postal system remains in place we will continue to order and supply music as normal.**

The office is now being run by one person. Our accountant is working remotely and everyone else has been asked to remain at home. As a consequence, the phone will only be answered between 1pm and 4.30pm - messages can still be left on the answering machine.

Hygiene and personal safety is a priority in the office. All postal and courier deliveries are arriving as normal, however a safe personal distance is maintained at all times and no contact is being made (to sign for items etc). The main door handles are being sanitised between each delivery. I regret we cannot welcome any visiting customers until further notice.

As a result of reduced staffing, there will inevitably be changes to the level of service we can provide. We will do our utmost to keep these to a minimum, but would ask that you be patient with us. Please take into account that delivery timescales are very likely to be compromised, both from our publishers and suppliers to us and from us to you.

We have always considered our customers to be our musician friends, and we will continue to do our very best for you for as long as we can. We are active on Facebook, so please do feel free to keep in touch with us that way, and also to help our wonderful musical community to stay together through the coming months.

Please stay safe, take care and look after each other.

Rachel, June, John, Nicky, Stewart, Jeremy and Alison
(June Emerson Wind Music)