June Emerson Wind Music
Got a Question? Call +44 (0)1439 788324
FREE Delivery on all UK orders

FAQs

Purchasing & Payments
Searching the Website
Pricing & VAT
Shipping
Returns & Cancellations
Gift Certificates
Publishing

Purchasing & Payments

How can I make a purchase from June Emerson Wind Music?
You can make a purchase online through our website, or offline by telephone, email, fax or post (see Contact page for information).
You can also buy in person by visiting us here in beautiful North Yorkshire! Visits can also be made at evenings and weekends by prior arrangement. Please get in touch to let us know when you would like to come.
June Emerson Wind Music is run by a small team of musicians, who will handle your enquiries and be happy to share their knowledge and experience in helping you find the music you require.

How can I pay for my purchase?
You can pay for your order securely online through Worldpay (using a credit or debit card) or Paypal.
You can pay for your purchase offline by placing your order by telephone, email, fax or post (see Contact page for information). Please note that your order will not be despatched until we have received and verified payment.
Payment by cheque will be accepted if it is drawn on a UK bank in pounds sterling.
Trade customers and institutions may opt to pay on account at Checkout – if you wish to have an account set up online please contact us.
When you place an order through this website you will be taken to a checkout screen and then on to our payment partner, Worldpay. You will receive a confirmation email when your order has been placed successfully.
Please be aware that payment for your entire music order is taken at the time of the order. Back orders will be delivered when music is in stock. If a back order has not been received after 6 weeks a refund will be made through Worldpay/Paypal and you will be notified and asked to re-order if the piece is still required.
Worldpay operate a completely secure environment, ensuring that your details are safe at all times. At no time do we have any access to your card details.
We do not store credit card details nor do we share customer details with any 3rd parties.
We are fully PCI DSS (Payment Card Industry Data Systems Standard) compliant.
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Searching the Website

How do I search the website effectively?
With well in excess of 57,000 publications on this website it’s not always easy to find what you’re looking for! There are various ways to search:
I know exactly what I want - Use the main search box below the top menu bar. It’s predictive and will search as you type, using composer, title, contents and publisher reference information.
I want to browse a section - Click on the Sheet Music button in the top menu bar to choose a main instrumental category. You can then narrow your options down to more specific sections if you wish. If you’re looking for music for a specific instrumentation and can’t narrow down the options effectively enough, please Contact us with your specific criteria and we will put together a list for you.
I need music for an exam - Click on the Exam Music button in the top menu bar, select the exam board, then select your instrument and grade. You can narrow it down even further to List A, List B etc if you wish.
Help, I’m really not sure what I need! - That’s exactly why we’re here! If you’re not entirely sure what you need to buy, then please don’t hesitate to Contact us and we can help you identify the right editions.

I know what I want, but can’t find it on the website. Can you help?
Yes! We will do our very best to track it down for you, using our considerable knowledge and vast network of contacts. Please Contact us, providing as much detail as you can (such as source of information, instrumentation, publisher etc) in order to help us identify it.

I heard a recording of a piece of music, does that mean it’s available in print?
Not necessarily. Quite often we are able to track down a piece that has been recorded. However, in many cases the performer has used an unpublished manuscript or something that is only available to hire. If it is available we will do our very best to find it for you.
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Pricing & VAT

How do you set your prices?
We always try to keep to the publisher’s recommended price whenever possible. The exception to this is when ordering from overseas publishers where shipping charges are high and need to be factored in. Occasionally, a publisher will only give a token trade discount – we have to apply a small mark-up in these cases in order to avoid financial loss.

Do you charge VAT (Value Added Tax)?
The VAT rate on printed music in the UK remains at 0%. You do not have to pay VAT or any other tax on any sheet music or books purchased from June Emerson Wind Music. VAT on other items is already included in the price, depending on the item and your location.
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SHIPPING

What despatch methods do you use?
UK orders 
Royal Mail First Class (free of charge!)
Royal Mail Special Delivery - guaranteed before 9am
Royal Mail Special Delivery - guaranteed before 1pm
Courier (1-2 days)
Courier (3+ days)
Overseas orders
Airmail (non-trackable) - available for some European destinations
Airmail Tracked/Signed - whichever option is available in your country
Courier (1-3 days)
Courier (3+ days)

For a full list of shipping rates, please click here

**N.B. Whichever delivery option you choose, any out of stock items will follow by standard 1st class/airmail post**

How soon will I receive my music?
We always aim to despatch available stock the same working day. Any out of stock items will follow as soon as they have arrived from the supplier(s) – notification of estimated timescale and a reason will be indicated on your invoice. Please note, this is our best estimate based on previous experience and not a guarantee.
We are advised the following delivery time guidelines (where not implicit), although our experience with some destinations proves to be somewhat slower:
UK Royal Mail 1st Class: 1-2 working days
Europe airmail: 3-5 working days
Rest of the world: 7-10 working days

My order is taking longer than expected to arrive
If your order has not arrived, please allow 10 working days for UK deliveries (and 45 days for international deliveries) before contacting us to report that it has been lost in the post. However, please Contact us within 60 days of the despatch date.

I have only received part of my order – what has happened to the rest of it?
We may not have had everything in stock when you placed your order - please check the accompanying invoice for further information or Contact us. If we find that a title has gone out of print or will not be available for some time, we will let you know as soon as we are given this information by the publisher/supplier.
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Returns & Cancellations

How do I return an item?
Music may be returned for exchange or refund within 30 days of delivery, unless agreed otherwise in advance.
Please include your invoice number and reason for return, so your refund/exchange can be processed quickly. If you have received faulty, damaged or incorrectly supplied music please contact us for a pre-paid returns label.
Music returned to us that has been marked or damaged in any way will not be eligible for refund/exchange - this includes music damaged in the post, so you must ensure that it is returned in appropriate packaging, using additional cardboard for protection if necessary.
Please obtain a proof of posting certificate when returning goods as we cannot be held responsible for goods lost in transit to us.

You’ve sent me the wrong item
Please Contact us with details and we will arrange for the music to be returned for exchange or refund.

My order has arrived damaged
Please Contact us with details and we will arrange for replacement(s) to be sent to you.

The music is unsuitable – can I return it?
Yes, provided it arrives back here in its original condition and within 30 days of the invoice date. Please follow the instructions above.

Can I cancel my order?
Under the United Kingdom's Consumer Protection (Distance Selling) Regulations 2000, you have the right to cancel the contract for the purchase of any item within seven working days of delivery. Please Contact us first.
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Gift Certificates

If you would like to buy a gift certificate, these are provided in the form of a unique code which can be redeemed at Checkout. You can choose to have the gift certificate delivered in the form of an email or by post. Just click on the link at the top of the screen.

IMPORTANT NOTICE: If you have one of our old style gift vouchers which still has credit attached to it, please Contact us and we will exchange your remaining credit for a gift certificate which can be used on this website.
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Miscellaneous

Would you be interested in publishing a piece that I’ve written/arranged?
Emerson Edition Ltd (UK Registered No. 01810340) is not accepting any unsolicited material at this time.

Our promise to you
We guarantee to do everything possible to process your orders and enquiries to your complete satisfaction. If there are any problems please let us know. If you’re happy with our service please recommend us to your friends and colleagues! June Emerson Wind Music will not disclose your personal details to third parties.
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Unrivalled Selection of Music

We offer a truly comprehensive selection of wind music online, with well over 57,000 titles listed (and increasing daily), most of which are in stock and ready for immediate despatch.

We also stock a large range of theory and aural resources and specialist books.

First Class Service

We are absolutely committed to providing a first class service to musicians worldwide.

If you’re looking for a piece of music that isn’t listed on our website, we will do whatever we can to find it for you, no matter how long it takes. Just let us know what you’re looking for.

Knowledgeable, Friendly, Helpful

We are a friendly, helpful team of people with lots of specialist knowledge between us, so we’re always happy to offer advice and information whenever needed.

Contact us on +44(0)1439 788324 Monday to Friday (excluding Bank Holidays) between 9am and 5pm (GMT).